Appointments

Urgent appointments

Every morning we have an open surgery that is held between 8.30am and 10.30am. Patients will need to call between these times to request an ‘on the day’ appointment.

  • These appointments are for problems which cannot wait for a routine appointment. If we cannot accommodate your request, you will be signposted to other services who can help, such as local pharmacies or NHS111.
  • You may ask to be seen face to face, or a telephone call or video consultation can be booked if you prefer.

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • phone us on 01622 863030, Monday to Friday from 8.30am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form, Monday to Friday 7am to 4pm. When you submit the form one of the reception team will contact you with advice on your next steps.
  • phone us on 01622 863030, Monday to Friday from 8.30am to 6.30pm
  • visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 6pm
  • use your PatientAccess account
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

We have more than 3400 registered patients and recognise that sometimes getting an appointment may not be easy, but we do offer various alternatives, from the daily open surgery, to pre-booked afternoon surgery.

This includes telephone consultations, along with nurses appointments after hours on Tuesdays. 

Please do not blame the receptionists if your ideal time is not available. They can only offer what is available and will always do their best to assist you.  

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We are no longer able to do blood tests which have not been requested by one of our clinicians.

If you have been asked at an Outpatients Hospital Appointment to have a blood test, please attend the appropriate department.

Cancelling or changing an appointment

If patients frequently fail to turn up or give enough cancellation notice (24 hours) they may be asked to register elsewhere.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – PatientAccess
  • phone us on 01622 863030, Monday to Friday from 8.30am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs
You may request a suitably trained chaperone for any procedure, test or examination.

Friends and family are not permitted to act as chaperones.

Both male and female clinicians work in the practice, if you have a preference please ensure you mention this when booking an appointment.

Home visits

If you are housebound and cannot get to the surgery, to request a home visit please call the surgery before 11.30am.

Home visits are at the discretion of the doctors, so please give the receptionist as much detail as possible when making the request and ensure you leave a contact telephone number.

Please be aware that if you live outside the catchment area we are unable to visit you and urge you to register with a GP covering your area.

Extended Access

On Tuesday evenings we are able to offer appointments with the nursing team until 8pm.

We cannot offer blood tests this late as the samples will not get to the lab in time for analysing.