Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: PatientAccess
These accounts show you all your repeat medicine and dosage and you can choose the ones you need. We ask that all patients try and order their medication this way as it is the most efficient.
You can also:
- email your full name, date of birth and the name of each medication you wish to order. Our email is gp.g82691@nhs.net.
- bring the paper form to the surgery, Monday to Friday from 8.30am to 6.30pm
We only take prescription requests over the phone for those who are unable to use any of the above ways. When you call please have the names of the medication you need to hand.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
As a rural practice, we can dispense medication to patients who live more than 1 mile from a dispensing chemist. This means you are able to collect your medication directly from the practice.
Patients who live within 1 mile of a dispensing chemist will have their prescriptions sent directly to their nominated pharmacy or can call into any pharmacy to have their prescription filled by giving them the token number of the prescription.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- phone our dispensary team after 10am on 01622 863030
- fill in our medication query form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
If you are taking Hormone Replacement Therapy (HRT) you may save more with the HRT PPC.
You can buy a PPC online with the following link: Buy an NHS Prescription Prepayment Certificate – NHSBSA
Find out more about prescription charges (nhs.uk).
An NHS Exemption certificate helps you pay for your NHS Costs such as prescriptions or dental treatment. For more information or to check if you are eligible visit: Check if you can get free prescriptions – NHS (www.nhs.uk)
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.