We are the Orchard Surgery, Horseshoes Lane, Langley, Kent. We have recently had anonymous comments/feedback which are meant for other practices which we cannot respond to.
Complaints
We make every effort to give the best service possible to everyone who attends our practice.
We are aware that things can go wrong sometimes resulting in a patient feeling that they have a genuine cause for a complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager and she will deal with your concerns appropriately.
The Parliamentary and Health Service Ombusman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
Comments, feedback or suggestions:
Please only use this form for comments, feedback or suggestions regarding the practice and how we can improve.
Friends and Family
We are keen to receive feedback about our services. The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided or where improvements are needed. Its a quick and anonymous way to give your views after receiving NHS Care or Treatment.
